Terms of Service

By using this website, submitting a request, ordering a service, accessing the Client Portal, or accepting a proposal, order form, invoice, or statement of work from StoryVero, you agree to these Terms.

These Terms are intended for business customers, professional users, and organisations. StoryVero services are not designed for personal, household, or consumer use.

1. About StoryVero

StoryVero provides AI visibility engineering, audit, advisory, and related website and content-structure services for B2B brands.

Our work may include AI visibility audits, answer-engine visibility analysis, Share-of-Model measurement, technical retrieval and index hygiene review, extraction-readiness review, brand and entity clarity review, source visibility analysis, evidence and claim review, page improvement planning, and related advisory or implementation support.

Specific services, deliverables, timelines, fees, and access requirements are confirmed separately in a proposal, order form, invoice, client portal record, or statement of work.

2. Definitions

In these Terms:

“StoryVero”, “we”, “us”, or “our” means STORYVERO SL

“Client”, “you”, or “your” means the person, company, organisation, or representative using the website or ordering services from StoryVero.

“Website” means https://storyvero.com/ and any related StoryVero web pages.

“Client Portal” means any client workspace, project portal, payment portal, file-sharing environment, or collaboration system used to manage service delivery.

“Services” means any paid or unpaid services provided by StoryVero, including audits, advisory work, reports, website or content recommendations, implementation support, and related work.

“Audit” means an AI Visibility Audit or similar audit service provided by StoryVero.

“Deliverables” means reports, findings, recommendations, plans, documents, spreadsheets, dashboards, briefs, website copy, implementation notes, or other outputs provided by StoryVero.

“Confirmed Scope” means the agreed scope of work confirmed by proposal, order form, invoice, statement of work, portal record, email, or written agreement.

“Client Materials” means all information, access, data, documents, website details, analytics, competitor information, brand materials, source files, credentials, or other materials provided by the Client.

“Answer Engines” means AI assistants, AI search systems, generative search systems, or similar third-party systems that generate, summarise, cite, compare, or recommend information.

3. Use of the website

You may use the StoryVero website for lawful business purposes only.

You must not:

• use the website for unlawful, misleading, harmful, or abusive activity;
• attempt to interfere with the website’s security, availability, or performance;
• scrape, copy, or extract website content at scale without permission;
• impersonate another person or organisation;
• submit false, misleading, or unauthorised information;
• use the website or our materials to reverse engineer StoryVero’s internal methods, systems, or operating logic.

We may restrict access to the website or Client Portal if we reasonably believe these Terms have been breached.

4. Professional and B2B use

StoryVero services are intended for businesses, professional users, and organisations.

By ordering a service, you confirm that you are acting for business or professional purposes and that you have authority to act on behalf of the company or organisation you represent.

If you are not acting for business or professional purposes, you should contact StoryVero before ordering any service so that we can confirm whether we are able to work with you and whether additional legal terms apply.

5. Ordering services

A service is not confirmed until StoryVero has accepted the request and confirmed the scope, price, payment terms, and any access requirements.

StoryVero may decline an order or request where:

• the service is not a good fit;
• the requested scope is unclear or unrealistic;
• required access or information is not available;
• the requested work creates legal, ethical, reputational, or operational risk;
• the request falls outside StoryVero’s services;
• the Client has not completed required payment, onboarding, or access steps.

For the AI Visibility Audit, StoryVero may review the target brand, website, market, competitors, and access requirements before confirming final scope.

6. Scope of services

The Confirmed Scope controls what StoryVero is required to deliver.

Unless expressly included in the Confirmed Scope, services do not include:

• implementation by StoryVero;
• legal, financial, tax, compliance, or regulatory advice;
• guaranteed search rankings;
• guaranteed answer-engine citations;
• guaranteed traffic, leads, revenue, or sales outcomes;
• ongoing monitoring after delivery;
• unlimited competitor, market, prompt, page, or source expansion;
• access to StoryVero’s internal rubrics, formulas, prompt logic, run mechanics, raw operating files, or proprietary methodology details.

Requests that add, remove, or materially alter the agreed deliverables, markets, competitors, prompt families, pages, data sources, evidence reviews, analysis angles, or implementation requirements after scope confirmation are treated as scope changes. A scope change is not effective until StoryVero has confirmed it in writing, including any revised fees, timelines, and delivery conditions. Where a scope change requires additional work, StoryVero will provide a revised quote before proceeding. Work on the original Confirmed Scope continues in the meantime unless the parties agree otherwise. StoryVero may decline a scope change where the requested addition falls outside its services, creates operational, reputational, or ethical risk, or cannot be accommodated within a reasonable timeframe.

7. AI Visibility Audit terms

The AI Visibility Audit is designed to show how answer engines currently see a brand, whether its website and source material are ready to support AI-assisted buyer research, and what should be fixed first.

Depending on the Confirmed Scope, an Audit may include:

• answer-engine visibility findings;
• competitor-relative visibility observations;
• Share-of-Model or related visibility measurements;
• technical retrieval and index hygiene findings;
• extraction-readiness findings;
• brand and entity clarity findings;
• owned citation and source visibility findings;
• prioritised page or signal improvements;
• a first-step action plan.

The Audit is a current-state analysis and recommendation deliverable. It is not a guarantee of future citations, rankings, recommendations, traffic, leads, revenue, or model behaviour.

8. Client responsibilities

The Client is responsible for providing accurate, complete, and timely information needed for the service.

This may include:

• target brand details;
• website URL and access details where required;
• approved competitors or comparison set;
• target market or geography;
• business context;
• analytics or search data where relevant;
• access to systems, platforms, or source material where required;
• feedback within the agreed review window.

StoryVero is not responsible for delays, incomplete findings, or reduced delivery quality caused by missing, inaccurate, delayed, restricted, or misleading Client Materials.

The Client confirms that it has the right to provide all Client Materials to StoryVero for use in the services.

9. Client portal and access

StoryVero may use a client portal, shared workspace, document system, payment platform, email, or other collaboration tool to manage delivery.

The Client is responsible for keeping its own login details, access links, and credentials secure.

If the Client grants StoryVero access to websites, analytics, search tools, cloud storage, content management systems, or other systems, the Client remains responsible for controlling permissions and removing access when no longer required.

StoryVero will use access only for the purpose of providing the agreed services.

10. Electronic communications and signatures

Using the website, submitting a request, accessing the Client Portal, or accepting a proposal, order form, invoice, or statement of work constitutes an electronic communication. The Client consents to receive electronically all agreements, notices, disclosures, invoices, and other communications that StoryVero provides via email, the Client Portal, the website, or any other electronic means StoryVero uses to communicate with the Client, and agrees that such electronic communications satisfy any legal requirement that a communication be in writing.

THE CLIENT AGREES TO THE USE OF ELECTRONIC SIGNATURES, ELECTRONIC CONTRACTS, AND ELECTRONIC RECORDS TO FORM AND EXECUTE A BINDING AGREEMENT WITH STORYVERO, INCLUDING PROPOSALS, ORDER FORMS, AND STATEMENTS OF WORK ACCEPTED THROUGH THE CLIENT PORTAL, BY EMAIL, OR BY ANY OTHER ELECTRONIC MEANS. THE CLIENT WAIVES ANY RIGHT OR REQUIREMENT UNDER APPLICABLE LAW THAT AN AGREEMENT BE EXECUTED WITH AN ORIGINAL, NON-ELECTRONIC SIGNATURE, OR THAT ANY RECORD BE DELIVERED OR RETAINED IN NON-ELECTRONIC FORM.

This section does not affect any statutory right the Client may have, where applicable, to receive a specific disclosure in a particular form under mandatory consumer-protection or electronic-transactions law.

11. Fees, invoices, and payment

Fees are stated in the applicable proposal, order form, invoice, checkout page, or statement of work.

Unless stated otherwise:

• fees are quoted and fixed in euros; invoices may be issued in euros or US dollars at the Client’s request, with the US dollar amount calculated using the European Central Bank reference exchange rate on the invoice date;
• the Client is responsible for any currency conversion fees, transfer fees, or exchange-rate differences charged by its own bank or payment provider;
• if the Client is established in Spain, applicable Spanish VAT will be added to the fees;
• if the Client is an EU-established business outside Spain, the reverse-charge mechanism may apply; the Client must provide a valid VAT identification number, and is responsible for accounting for any VAT due in its own jurisdiction;
• if the Client is established outside the European Union, the Services are generally provided outside the scope of EU VAT, and no VAT is charged unless required by applicable law;
• payment is due as set out in the Confirmed Scope; unless the Confirmed Scope states otherwise, fees are payable in full before work begins; where the Confirmed Scope provides for staged payments, each stage of work begins only after receipt of the corresponding payment;
• StoryVero accepts payment via Stripe, Wise, or bank transfer, or such other method as agreed in writing;
• delivery timelines begin only after receipt of payment, scope confirmation, and receipt of required access or materials;
• unpaid invoices may pause delivery.

StoryVero may use third-party payment providers or client portal systems to issue invoices and collect payment.

12. Delivery and timelines

Delivery timelines are estimates unless expressly stated as fixed in the Confirmed Scope.

Delivery depends on:

• payment completion;
• scope confirmation;
• access availability;
• Client Materials being complete and accurate;
• timely Client responses;
• third-party platform availability where relevant.

StoryVero is not responsible for delays caused by Client-side blockers, third-party platform issues, hosting issues, account access restrictions, unavailable data, or force majeure events.

13. Review, corrections, and acceptance

After StoryVero delivers a deliverable, the Client has five business days to notify StoryVero of any material delivery issue against the Confirmed Scope.

A material delivery issue means the deliverable materially fails to match the Confirmed Scope. It does not include disagreement with commercial judgement, preference for a different strategic direction, or requests to add new scope.

If no material delivery issue is raised within five business days, the deliverable is deemed accepted.

StoryVero may correct, clarify, or reasonably revise a deliverable where it materially fails to match the Confirmed Scope.

Where the Confirmed Scope for a service includes its own guarantee, review, or acceptance provisions, those provisions apply in addition to this Section and govern in the event of any difference.

14. AI Visibility Audit delivery guarantee

For the AI Visibility Audit, StoryVero offers two guarantees:

Delivery Completeness Guarantee. StoryVero will deliver the agreed Audit outputs within the contracted delivery period stated in the Confirmed Scope — currently 10 business days for the Focused AI Visibility Audit and 14 business days for the Portfolio AI Visibility Audit. If a material agreed deliverable is missing or materially incomplete against the Confirmed Scope and StoryVero does not cure it after valid written notice, the Client may request a pro-rata refund as set out in the applicable Statement of Work.

Actionable Findings Guarantee. If the delivered Audit Output Pack contains no Qualifying Actionable Findings, as defined in the applicable Statement of Work, the final 50% balance of the Audit fee is waived.

The delivery period begins only after Audit Configuration Document sign-off, receipt of required client inputs and access, and receipt of the first payment. Requesting an Audit does not start the delivery period.

The full terms of both guarantees — including definitions, notice periods, cure periods, invocation procedure, determination process, exclusions, and remedies — are set out in the applicable Statement of Work. In the event of any difference between this Section and the Statement of Work, the Statement of Work governs.

The guarantees protect delivery of the agreed Audit outputs and the presence of at least one evidence-backed actionable finding. They do not guarantee AI citations, search or answer-engine rankings, inclusion in AI-generated shortlists, traffic growth, leads, pipeline, revenue, competitor displacement, stable answer-engine behaviour, or implementation results after delivery. They do not apply where delay, non-delivery, or incompleteness is caused materially by missing or late Client Materials, unavailable or revoked access, late Client responses or approvals, inaccurate or materially changed Client information, material scope changes after scope lock, third-party platform restrictions or outages outside StoryVero’s reasonable control, or other Client-side blockers.

15. Refunds and cancellations

Refunds and fee waivers are available only where expressly stated in the Confirmed Scope, required by applicable law, or provided under the AI Visibility Audit guarantees referenced in Section 14 — the Delivery Completeness Guarantee and the Actionable Findings Guarantee — as detailed in the applicable Statement of Work.

Unless otherwise agreed:

• if the Client cancels before work begins, StoryVero may refund the amount paid minus any payment processing fees or onboarding work already performed;
• if work has started, StoryVero may retain fees corresponding to (a) work already delivered, and (b) any non-refundable third-party costs already incurred specifically for the Client’s engagement; the remaining balance is refunded;
• after a deliverable is accepted, fees are non-refundable except where required by law;
• implementation work, advisory time, custom analysis, and completed deliverables are not refundable simply because the Client chooses not to use the recommendations.
• if the Client requests additional work, revision, or analysis after a deliverable has been accepted or a project marked complete, the request is treated as a new engagement subject to a new quote, timeline, and payment; StoryVero is not obliged to reopen a completed engagement.

If a service is purchased by a consumer despite the B2B nature of StoryVero’s services, any mandatory consumer rights under applicable law remain unaffected.

16. No guarantee of AI, search, or business outcomes

StoryVero’s services are designed to improve the conditions that support recognition, extraction, citation, recommendation, and measurement.

StoryVero does not guarantee that any answer engine, search engine, AI assistant, model, platform, or third-party system will mention, cite, rank, recommend, describe, or compare the Client in any specific way.

The Client acknowledges that answer-engine outputs may vary by model, interface, location, time, prompt wording, account state, retrieval source, search integration, and platform changes.

StoryVero is not responsible for:

• changes made by third-party platforms;
• variability in AI-generated outputs;
• hallucinations or inaccurate third-party outputs;
• failure of a third-party system to cite or recommend the Client;
• changes in search engine or answer-engine behaviour;
• actions taken or not taken by the Client after delivery.

17. Disclaimer of warranties

THE SERVICES, CLIENT PORTAL, AND WEBSITE CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STORYVERO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, WITH RESPECT TO THE SERVICES, CLIENT PORTAL, AND WEBSITE CONTENT.

Deliverables represent StoryVero’s professional assessment and recommendations, prepared using the methodology described in the Confirmed Scope and based on the information, access, and materials available to StoryVero at the time of the engagement. StoryVero does not guarantee that a Deliverable is free of error or omission, or that it accounts for facts, sources, or developments that become available or relevant after delivery.

Deliverables and website content do not constitute legal, financial, tax, compliance, or other professional advice outside the scope of the AI Visibility Engineering services described in the Confirmed Scope.

StoryVero does not guarantee that the Client Portal will be uninterrupted, error-free, or available at all times, and is not responsible for delays or data loss caused by Client Portal downtime, third-party platform issues, or factors outside StoryVero’s reasonable control.

Any reliance the Client places on a Deliverable, finding, recommendation, or website content is at the Client’s own risk. The Client is responsible for exercising independent judgement and for verifying any fact, figure, or recommendation before relying on it for a business, legal, financial, or strategic decision.

This disclaimer is in addition to, and does not limit, Section 16 (No guarantee of AI, search, or business outcomes).

18. Third-party platforms and data sources

StoryVero may use third-party tools, platforms, answer engines, analytics systems, crawlers, search data providers, monitoring tools, or research systems to provide services.

Third-party tools and platforms are controlled by their own providers. StoryVero is not responsible for their availability, pricing, data accuracy, access restrictions, policy changes, output changes, or service interruptions.

Where findings rely on third-party data, the findings are limited by the quality, availability, and behaviour of those data sources at the time of analysis.

19. Intellectual property

The Client retains ownership of Client Materials.

Subject to full payment, the Client receives the right to use final paid deliverables for its internal business purposes and, where appropriate, for publication or implementation.

StoryVero retains ownership of its pre-existing intellectual property, including:

• methods;
• frameworks;
• templates;
• audit structures;
• internal rubrics;
• scoring logic;
• prompt-set design logic;
• workflows;
• operating systems;
• know-how;
• tools;
• reusable components;
• internal documents;
• strategy patterns;
• non-client-specific methods and processes.

No part of these Terms transfers ownership of StoryVero’s underlying methods, frameworks, internal systems, or proprietary operating logic to the Client.

The Client may not resell, repackage, publish, sublicense, or commercially exploit StoryVero deliverables as a competing service without written permission.

20. Confidentiality

Each party must keep the other party’s confidential information confidential and use it only for the purpose of the agreed services.

StoryVero treats the following as confidential unless publication is expressly approved:

• Client Materials;
• client-specific prompt sets;
• raw answer-engine outputs;
• run logs;
• competitor baselines;
• audit weakness maps;
• unpublished findings;
• private source gaps;
• access credentials;
• non-public business information;
• confidential client facts.

The Client must not disclose StoryVero’s confidential information, including non-public methodology, operating logic, internal rubrics, prompt logic, audit processes, templates, or proprietary know-how.

Confidentiality does not apply to information that is already public, independently developed without use of confidential information, lawfully received from another source, or required to be disclosed by law.

21. Public references and case studies

StoryVero will not publish Client-specific findings, prompt sets, raw outputs, run logs, competitor baselines, or confidential business information without approval.

StoryVero may refer to the Client as a client only where the Client has approved such reference or where the relationship is already public and such reference is lawful and appropriate.

Case studies, testimonials, logos, results, and named examples require written approval unless otherwise agreed.

StoryVero may use anonymised or aggregated learnings internally, provided they do not reveal Client identity, confidential information, or commercially sensitive findings.

22. Website content and educational materials

Content on the StoryVero website is provided for general business information only.

Website content does not constitute legal, financial, tax, compliance, investment, or professional advice.

StoryVero may update, remove, or change website content at any time.

You may link to public StoryVero pages in a fair and lawful way. You may not copy substantial parts of the website, misrepresent StoryVero’s work, or imply endorsement without permission.

23. Privacy and data protection

StoryVero handles personal data in accordance with its Privacy Policy.

Where StoryVero processes personal data in connection with services, the applicable privacy terms, data processing terms, or separate agreements may apply.

The Client must ensure that any personal data provided to StoryVero is provided lawfully and with the necessary rights, notices, and permissions.

24. Acceptable use of deliverables

The Client is responsible for how it uses StoryVero’s deliverables.

The Client must not use deliverables:

• unlawfully;
• misleadingly;
• to make unsupported claims;
• to misrepresent third-party findings;
• to imply guaranteed AI, search, or commercial outcomes;
• to manipulate reviews, communities, answer engines, or public sources;
• in a way that breaches platform rules or applicable law.

StoryVero may refuse to support activity that it considers manipulative, unlawful, misleading, reputationally risky, or inconsistent with its trust and evidence standards.

25. Limitation of liability

To the maximum extent permitted by applicable law, StoryVero is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, or business interruption.

To the maximum extent permitted by applicable law, StoryVero’s total liability arising from or related to a service is limited to the fees paid by the Client for the specific service giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited, including liability for fraud, wilful misconduct, or any other liability that applicable law does not allow to be excluded or limited.

26. Indemnity

The Client agrees to indemnify and hold StoryVero harmless from claims, losses, damages, liabilities, costs, or expenses arising from:

• Client Materials;
• inaccurate or misleading information provided by the Client;
• the Client’s use or misuse of deliverables;
• breach of these Terms;
• breach of third-party rights;
• unlawful or unauthorised use of third-party data, content, systems, or platforms.

27. Force majeure

StoryVero is not responsible for failure or delay caused by events outside its reasonable control, including platform outages, hosting failures, cyber incidents, strikes, natural disasters, war, government action, power failures, internet failures, payment provider issues, or third-party service disruption.

28. Changes to these Terms

StoryVero may update these Terms from time to time.

The updated version will be posted on this page with a new “Last updated” date.

For active paid services, the Terms in effect at the time of scope confirmation normally apply unless the parties agree otherwise or an update is required by law.

29. Miscellaneous

These Terms, together with the applicable proposal, order form, invoice, or statement of work, constitute the entire agreement between the Client and StoryVero regarding the Services, and supersede any prior discussions, proposals, or representations not incorporated into the Confirmed Scope. If StoryVero and the Client execute a separate written agreement that expressly references and states it supersedes these Terms, that agreement will govern to the extent of any conflict.

In the event of a conflict between these Terms and the Confirmed Scope, the Confirmed Scope governs as to scope, fees, deliverables, and timelines; these Terms govern all other matters.

StoryVero’s failure to enforce any provision of these Terms is not a waiver of that provision or of any other provision.

If any provision of these Terms is found unlawful, void, or unenforceable, that provision is severable, and the remaining provisions continue in full force and effect.

StoryVero may assign these Terms, in whole or in part, at any time, including in connection with a merger, acquisition, restructuring, or sale of assets. The Client may not assign these Terms, or any rights or obligations under them, without StoryVero’s prior written consent.

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the Client and StoryVero.

30. Governing law and jurisdiction

These Terms are governed by the laws of Spain.

31. Dispute resolution

Before initiating arbitration, the Client and StoryVero agree to attempt to resolve any dispute, controversy, or claim arising from or relating to these Terms or the Services (a “Dispute”) through informal negotiation for at least 30 days, beginning on the date either party gives the other written notice of the Dispute.

If a Dispute is not resolved through informal negotiation, it will be referred to and finally resolved by binding arbitration administered under the rules of the European Court of Arbitration, seated in Barcelona, Spain, before a single arbitrator. The arbitration will be conducted in English. The arbitrator’s decision is final and binding on both parties.

Each party may bring a Dispute only in its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator has no authority to conduct any arbitration as a class or representative action.

The following Disputes are not subject to informal negotiation or arbitration, and may be brought directly before the courts of Barcelona, Spain: (a) any Dispute seeking to enforce, protect, or determine the validity of StoryVero’s intellectual property or confidential information; (b) any Dispute involving alleged theft, unauthorised use, or breach of confidentiality; and (c) any claim for injunctive or other equitable relief.

Any Dispute not subject to arbitration under this Section, and any proceeding to enforce or challenge an arbitration award, is subject to the courts of Barcelona, Spain, unless mandatory applicable law requires otherwise.